Refund Policy
Tech Trappers Ltd is dedicated to providing smart digital solutions while ensuring a positive client experience. As unexpected circumstances may occasionally arise, this Refund Policy outlines the situations in which refund requests may be considered.
Every project involves comprehensive strategy, planning, market research, custom design/development, and the immediate allocation of dedicated engineering and marketing resources. Therefore, all refund requests are reviewed individually and in accordance with the service-specific terms outlined below.
1. Refund Brackets (Based on Project Kickoff)
Refund requests submitted within 48 hours of the official project kickoff/sign-off are eligible for a 66% refund, less a 10% service and processing fee.
Refund requests submitted within 48 to 120 hours of the official project kickoff/sign-off are eligible for a 33% refund, less a 10% service and processing fee.
No refund requests will be accepted or processed after 120 hours of the project kickoff. However, clients are highly encouraged to contact their dedicated project manager if they have any concerns.
2. Service-Specific Exclusions & Timelines (Full-Scale Scope)
To safeguard our operational overheads across diversified tech and marketing tracks, the following strict conditions and immediate timelines apply:
Paid Ads & SMM (Immediate Allocation): Setup, audience research, and ad account warming begin within 24 hours of project kickoff. Any agency service fees for work completed up to the refund request time will be deducted at a standard rate of $50/hour. Furthermore, ad budgets already deployed directly on advertising networks (Meta, Google, LinkedIn) or third-party premium marketing tools are 100% non-refundable.
SEO & Content (48-Hour Deadline): Competitive keyword research, technical audits, and content strategy mapping are completed within the first 48 hours. If a refund is requested within the eligible bracket, a flat deduction of 30% of the milestone value will be applied to cover the human hours spent on deliverables already generated for your domain.
Software, Web & SaaS Development (24-Hour Procurement): Code architecture mapping, repository creation, and infrastructure staging begin within 24 hours of kickoff. Refunds are completely voided or strictly capped if third-party APIs, specialized server environments (AWS, DigitalOcean, etc.), premium themes, or software licenses have already been purchased, configured, or integrated on your behalf.
3. Client Onboarding & Project Briefs
If the client fails to provide the required project brief, onboarding assets, server credentials, or necessary operational information within 7 days of the initial payment, the entire amount paid will become strictly non-refundable, and the project will be moved to an inactive status.
4. Project Cancellation
Any request to cancel an active project must be submitted to Tech Trappers Ltd via official email for review and processing.
If a project is canceled after work has begun, the client will be billed for all milestones and hourly work completed up to the cancellation date. Any remaining balance, if applicable, will be reviewed for a partial refund. Completed deliverables, source codes, and accounts will only be released after all outstanding payments have been settled in full.
5. Content & Asset Ownership
If a refund is approved after any design, marketing strategy, or development work has been executed, Tech Trappers Ltd will retain 100% ownership of all concepts, designs, source files, codebase architectures, and other project deliverables unless otherwise agreed in a written contract.
Once a refund has been approved, the client may not use, replicate, or reference any part of the completed work or strategy without prior written permission from Tech Trappers Ltd.
6. Contact Us
If you have any questions about this Refund Policy or how we handle refund requests, please reach out to us directly:
Email: hello@techtrappers.com
Phone: +44 747 212 4448
Website: www.techtrappers.com